Cancellations and refunds

Before a consultation

You may cancel a confirmed consultation for a full refund by emailing us at least 48 hours before its start. With 24–48 hours’ notice, you may reschedule once without charge or request a 50% refund. Cancellations with less than 24 hours’ notice and no-shows are normally non-refundable because the adviser’s time has been reserved.

Rescheduling and late arrival

Ask to reschedule by email. A new time depends on availability and should fall within 60 days. If you arrive late, the session will usually end at the original time. If we cancel, you may choose a full refund or a new appointment.

Work already started

Where agreed preparation has begun—such as reviewing submitted context or preparing a household action plan—we may deduct the reasonable value of completed work from a refund, unless we cancel. Specially purchased materials are non-refundable only when approved by you in advance and cannot reasonably be reused. Standard digital worksheets carry no separate materials charge.

Requesting a refund

Email info@module-orbitpoint.digital with your name, appointment date, and reason. Approved refunds are returned to the original payment method, normally within 7–10 working days; banks may take longer to display them. Exceptional illness, bereavement, transport disruption, or emergencies are considered fairly with available context. Mandatory consumer rights remain unaffected.